Since is providing non-tangible irrevocable goods we do not issue refunds once the order is placed and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.

If after purchasing an item we were unable to fulfill the order due to our fault, we will offer you to choose another service or item within your amount, or you will leave the unspent amount on your balance.

Therefore, we DO honor requests for the refund on the following reasons:

  • Non-delivery of the service: in some cases the process speed is slower, and it may take a little longer for your orders to finish. In this case we recommend contacting us for assistance.
  • Claims for non-delivery must be submitted to our support department in writing within 24 hours from the order placing date. Otherwise the campaign will be considered completed. We will not honor requests for a refund when we have notified customers about possible delays before ordering (for example, an alert on the order page(s)), in this case, ordering is at own risk.
  • The product does not match the description: such problems should be reported to our support team as soon as possible after delivery.

    For Accounts
  • Product not-as-described: such issues should be reported to our support department within 30 minutes from the date of delivery.
    Read more about the rules of replacement here:

    For SMM Services, Backlinks and other
    Product not-as-described: such issues should be reported to our support department within 24 Hours from the date of delivery.
  • Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not accepted.
  • All orders are processed within 48 hours.
  • If your order is in progress for more than 5 days. You will be offered to replace the purchased service with another available service.
    If you have a personal account on our website, the refund will be credited to your account balance.

Our support team is always ready to assist you and deliver highly professional support in a timely manner. Thank you for using our service.